Order Cancellation
You can cancel your order within 72 hours of placing it and receive a full refund (Only a pickup fee of ₹100 will be charged.)

Returns & Exchanges
At Official Rtex, we offer a 3-day ‘No Questions Asked’ Return Policy to ensure a hassle-free shopping experience. If you wish to return your order, we will provide store credits, which you can use to purchase or exchange suits from our store.

How to Return a Product
You can return your order using one of the following methods:

Pick-Up Service: A pickup fee of ₹100 will be charged for returns.
Self-Ship: If a pick-up service is unavailable in your area, you can self-ship the product.
Quality Check & Refund Process
During pick-up, our delivery agent may perform a quality check.

If the return passes the quality check, a refund will be processed immediately based on the selected refund method.

In some locations, doorstep refunds may not be available, in which case the refund will be processed after the product is received at our warehouse and passes the final quality check.

If the product fails the quality check, we will ship it back to you.

Exchanges
If you receive an incorrect size or a defective item, we will provide a free replacement.

Exchanges are subject to stock availability and the serviceability of your address.

Stitched Items
Stitched suits cannot be exchanged or returned.

For any return or exchange requests, please contact us by writing to info@officialrtex.com